FAQ
How long until my order ships?
Orders are typically processed and shipped within 1–2 business days after your order is placed and payment is confirmed. You'll receive an email confirmation right away and a separate email with tracking when your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping to all U.S. states on orders over $100 (before taxes and discounts). For orders under $100, shipping rates are calculated at checkout.
Do you ship internationally?
We ship to select countries. International shipping rates are calculated at checkout based on your location. Customers are responsible for all international shipping charges, duties, and taxes.
When will my pre-order ship?
Pre-order items ship according to the estimated shipping window on the product page at the time of purchase. Please note these windows are estimates and may change due to factors beyond our control, such as carrier delays and customs processing.
What is your return policy?
Return and exchange requests are accepted within 7 days of delivery. Items must be unworn and unwashed, in original condition with tags attached, in original packaging, and accompanied by proof of purchase (receipt or order number). Returns must be postmarked within 7 days of receiving your return label.
How do I start a return or exchange?
Email us at renee@beachhaus.info or call +1 (917) 328-9559 with your order number and reason for return.
Who pays for return shipping?
We provide a pre-paid USPS return label. A $20 return shipping and restocking fee is deducted from your refund. If you use your own return label, BEACH HAUS is not responsible for lost return shipments.
When will I receive my refund?
Once your return is received and inspected, we'll notify you. Approved returns are refunded to your original payment method within 5–7 business days. Original shipping fees are non-refundable.
Can I exchange for a different size or style?
Yes, exchanges are available for size or style changes, based on availability. Exchange orders are processed once the original item is received and approved.
Can I return or exchange an international order?
Yes. Customers are responsible for all return and exchange shipping costs, as well as any duties, taxes, or customs fees, which are non-refundable. We do not provide prepaid labels for international orders.
Are sale items returnable?
All sale items are final sale and not eligible for return or exchange.
How can I contact you?
Email renee@beachhaus.info or call +1 (917) 328-9559.
